Your Privacy at kabaji

1. Introduction

This Privacy Policy ("Policy") describes how kabaji ("kabaji", "we", "us", or "our") collects, uses, stores, and discloses personal information in connection with the kabaji website at kabaji.ws and all associated services (collectively, the "Platform"). It applies to all users who access or register with kabaji, regardless of the device or method of access.

By registering an account on kabaji or by continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood this Policy and you consent to the collection and use of your personal data as described herein. If you do not agree to the terms of this Policy, please do not use the Platform.

kabaji takes the privacy and security of user data seriously. We use industry-standard 256-bit SSL encryption across all Platform interactions to protect information in transit. We do not sell, rent, or trade personal data to third parties for their own marketing purposes — ever.

🔑 Our Six Privacy Commitments

2. Information We Collect

kabaji collects personal information through several channels: directly from you when you register or interact with the Platform, automatically as you navigate the site, and in limited cases from trusted third-party verification partners. The categories of data we collect are described below.

2.1 Information You Provide Directly

2.2 Information Collected Automatically

When you access the kabaji Platform, our servers and analytics tools automatically collect certain technical information, including: your IP address, device type and operating system, browser type and version, pages visited and time spent, session start and end times, and referring URL. This technical data is used exclusively to maintain Platform performance, diagnose errors, and detect fraudulent or unusual activity patterns.

2.3 Cookies and Similar Technologies

kabaji uses cookies and similar local storage technologies to maintain your session state (so you remain logged in), remember your preferences, and measure aggregate site traffic. We do not use advertising tracking cookies or cross-site behavioural tracking cookies. You may configure your browser to reject non-essential cookies; however, doing so may affect the functionality of certain Platform features.

3. How We Use Your Information

kabaji uses collected personal information for the following specific purposes only. We do not use personal data for any purpose beyond what is listed here without first seeking your explicit consent.

1. Account Creation and Management: To register your account, verify your identity, and maintain your profile on the Platform.
2. Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks. Payment data is passed only to the relevant payment processor using encrypted channels.
3. Identity Verification (KYC): To comply with anti-money-laundering obligations and confirm that all kabaji users meet the 21+ age requirement.
4. Fraud Prevention and Security: To monitor account activity for unusual patterns, protect against unauthorised access, and investigate potential breaches or misconduct.
5. Customer Support: To respond to your queries, complaints, and data requests submitted via [email protected] or in-platform chat.
6. Platform Improvement: To analyse aggregate usage patterns (always in anonymised form) and improve the quality, performance, and content of the kabaji Platform.
7. Legal and Regulatory Compliance: To meet obligations imposed by applicable law, court orders, or requests from competent authorities.
8. Responsible Gaming Monitoring: To identify indicators of problem gambling behaviour and, where appropriate, trigger responsible gaming interventions as described in our Responsible Gaming Policy.
9. Marketing Communications (opt-in only): With your explicit consent, to send you information about promotions, bonuses, and new games available on kabaji. You may withdraw consent at any time via your account settings or by emailing [email protected].

4. Data Sharing and Disclosure

kabaji does not share your personal information with third parties except in the specific, limited circumstances described below. In all cases, data sharing is governed by contractual data processing agreements that require recipients to protect your information to a standard no less stringent than this Policy.

5. Data Retention

kabaji retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, or to satisfy applicable legal, regulatory, tax, or accounting requirements.

For active accounts, personal data is retained throughout the duration of the account relationship. Upon account closure — whether initiated by you or by kabaji — we retain the minimum data necessary to comply with anti-money-laundering record-keeping obligations, typically for a period of five (5) years following closure. Transaction records are retained for the same period for tax and audit compliance purposes.

Data held purely for marketing or analytical purposes is retained for a maximum of two (2) years from your last active session, after which it is securely deleted or rendered permanently anonymous. Technical log data (IP addresses, session records) is retained for a maximum of twelve (12) months.

6. Your Privacy Rights

As a kabaji user, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us in writing at [email protected] with the subject line "Privacy Request" and a clear description of the right you wish to exercise. We will respond within 30 days of receiving a verified request.

1. Right of Access: You may request a copy of all personal data kabaji holds about you, together with information about how it is being used.
2. Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
3. Right to Erasure: You may request that kabaji delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any applicable legal retention requirements.
4. Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
5. Right to Data Portability: Where technically feasible, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
6. Right to Withdraw Consent: Where data processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
7. Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, kabaji will cease all marketing-related data processing immediately.

7. Data Security Measures

kabaji implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include but are not limited to:

1. 256-bit SSL/TLS Encryption: All data in transit between your device and kabaji servers is encrypted using industry-standard transport layer security protocols.
2. Encrypted Data Storage: Sensitive personal data, including identity documents and payment credentials, is stored in encrypted form within secured server environments.
3. Access Controls: Access to personal data within kabaji's internal systems is granted on a strict need-to-know basis. Staff with authorised access are subject to confidentiality obligations and regular security training.
4. Two-Factor Authentication: kabaji strongly encourages all users to enable two-factor authentication on their accounts as an additional layer of protection against unauthorised login attempts.
5. Regular Security Audits: kabaji conducts periodic security reviews and vulnerability assessments of its Platform infrastructure to identify and remediate potential weaknesses proactively.
6. Incident Response: In the unlikely event of a data security incident affecting your personal information, kabaji will notify affected users within a reasonable timeframe and take all necessary steps to contain and remediate the incident.

While kabaji takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your kabaji account and to contact [email protected] immediately if you suspect any unauthorised activity on your account.

8. Children and Minors

The kabaji Platform is strictly intended for adults aged 21 years and above. kabaji does not knowingly collect, store, or process personal data from any person under the age of 21. If you believe that a minor has provided personal information to kabaji, please contact us immediately at [email protected]. Upon confirmation, we will take prompt steps to delete all data associated with the minor's account.

kabaji employs age verification checks at registration and during KYC processing to enforce this requirement. Any account found to have been created by a person under 21 will be closed immediately and all associated data handled in accordance with this Policy and our responsible gaming obligations.

9. Changes to This Policy

kabaji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the "Last Updated" date displayed at the top of this Policy and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of the kabaji Platform after any such changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to remain informed about how we are protecting your information. If you have any concerns about a change to this Policy, please contact us at [email protected] before continuing to use the Platform.

10. Contact and Data Requests

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data kabaji holds about you, please contact our support team using the details below. All privacy-related communications are handled with strict confidentiality.